Privacy Policy

1. Introduction

At Elevate Business Coaching ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, process, and share your information when you use our website, services, or interact with us in any way.

Please read this privacy policy carefully to understand our practices regarding your personal data. By accessing our website or using our services, you acknowledge that you have read and understood this privacy policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, job title, and any other information you provide when contacting us or signing up for our services.
• Business Information: Information about your business needs, goals, and challenges that you share during coaching sessions or consultations.
• Website Usage Data: IP address, browser type, operating system, referring URLs, pages visited, links clicked, and actions taken on our website.
• Cookies and Similar Technologies: Information collected through cookies and similar technologies to enhance your browsing experience and analyze website traffic.
• Communication Data: Email correspondence, chat messages, and records of phone calls or video conferences.

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and deliver our coaching services
• To communicate with you about our services, promotions, and events
• To personalize and improve your experience with our website and services
• To analyze and understand how users interact with our website
• To develop new services and features based on user preferences
• To process payments and manage billing
• To comply with legal obligations
• To protect our rights, property, or safety, or that of our users or others

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: To perform our contractual obligations to you, including providing coaching services.
• Legitimate Interests: To pursue our legitimate interests, such as improving our services, marketing, and protecting our business.
• Consent: When you have given us consent to process your data for specific purposes.
• Legal Obligation: To comply with legal requirements, such as tax and accounting regulations.

5. Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who help us operate our business and deliver services (e.g., payment processors, email service providers).
• Professional Advisors: Lawyers, accountants, and other professional advisors when necessary.
• Legal Authorities: Government authorities or law enforcement officials when required by law.
• Business Transfers: Parties involved in a merger, acquisition, or sale of our business assets.

We do not sell your personal information to third parties. We may share anonymized, aggregated data with third parties for analytical purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the information and the purposes for which it is processed.

When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and contractual requirements

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request access to the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: Request that we restrict the processing of your data under certain circumstances.
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
• Right to Object: Object to our processing of your personal data under certain circumstances.
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication measures
• Staff training on data protection
• Secure network infrastructure

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

9. International Data Transfers

We operate globally and may transfer your personal data to countries outside your country of residence. When we transfer personal data internationally, we implement appropriate safeguards to ensure that your information receives an adequate level of protection, such as:

• Standard contractual clauses approved by relevant authorities
• Privacy Shield certification (where applicable)
• Binding corporate rules
• Contractual commitments with third-party service providers

10. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you when you return to our website.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Remember your preferences and settings.
• Targeting Cookies: Deliver more relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly delete the information.

12. Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review this privacy policy periodically.

If we make material changes to this privacy policy, we will notify you through a notice on our website or by email, as appropriate.

14. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:

Elevate Business Coaching
Bandra Kurla Complex
Mumbai, Maharashtra 400051
India

Email: privacy@elevatebusinesscoaching.com

Phone: +91 22 4567 8900